Product

During the silica molding process, we incorporate finely milled activated charcoal.

Not at all! Our silica has been specially developed to ensure that you will not encounter any sensitivity.

Glad you asked! We have a full guide on how to properly take care of your skin in general! Check it out here.

It takes approximately 2.5 hours to reach a full charge. On a full charge, expect the battery to last 5 hours.

Use the USB charging cord included with your order. We recommend using a USB power source plugged into your wall to get the most power to your device.

Yes, our devices are 100% IPX7 waterproof.

After use, rinse with warm water and air dry.

You can use any of your favorite non-prescription cleansers.

Shipping

We are based in the United States.

We ship to the United States, United Kingdom, Australia, New Zealand, Canada, Spain, France, Italy, Germany, Poland, Netherlands, Belgium, Hungary, Sweden, Austria, Denmark, and Switzerland. We'll be shipping to more soon!

Most orders are shipped within 2 business day. In peak periods, please allow up to 5 business days for an order to be shipped. Transit time is calculated after an order has shipped. Click here to see our transit times.

Upon order completion you will receive a sequence of emails outlining your order's exact processing and shipment stages. Shortly after shipment from our warehouse, you will recieve a verfied tracking number. You can insert your tracking number here.

Contact us as soon as possible to update the shipping address.

We are not responsible for any additional customs/duty fees that may apply for international orders.

Returns and exchanges

You can find the entire policy here. In short, if you are not happy with your order, you may request a full refund.

Please contact our customer care team via email with your order number to info@visagedoux.com.

We do not accept returns for personal care items. Instead you may request for a refund and/or exchange. Click here to contact us.

All transactions will be made in USD. The price you see for your country will be converted to USD at checkout. We are not responsible for any conversion fees.