Product

During the silica molding process, we incorporate finely milled activated charcoal.

Not at all! Our silica has been specially developed to ensure that you will not encounter any sensitivity.

Glad you asked! We have a full guide on how to properly take care of your skin in general! Check it out here.

It takes approximately 2.5 hours to reach a full charge. On a full charge, expect the battery to last 5 hours.

Yes, CLAIR is 100% IPX7 waterproof.

After use, rinse with warm water and let CLAIR air dry.

You can use non-prescription cleansers to accompany Flex. If you'd like to try our 100% natural cleansers click here.

Shipping

We are based in Virginia, United States.

We currently only ship to the United States, United Kingdom, Australia, and France.

Most orders are shipped within 2 business day. In peak periods, please allow up to 5 business days for an order to be shipped. Transit time is calculated after an order has shipped. Click here to see our transit times.

Upon order completion you will receive a sequence of emails outlining your order's exact processing and shipment stages. Shortly after shipment from our warehouse, you will recieve a verfied tracking number. You can insert your tracking number here.

Contact us as soon as possible to update the shipping address.

Returns and exchanges

You can find the entire policy here. In short, if you are not happy with your order, you may request a full refund.

Please contact our customer care team via email with your order number to info@visagedoux.com.

We do not accept returns for personal care items. Instead you may request for a refund and/or exchange. Click here to contact us.